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If you have lost your passport

1. Emergency Passports

The U.S. Embassy in Madrid can issue temporary passports in emergency cases. These passports are limited in validity and cannot be extended. You will need to exchange the limited-validity passport for a full-validity photo-digitized passport upon completion of your emergency travel, through passport facilities in the U.S. or U.S. Embassies and Consulates abroad.

The hours for Consulate General in Madrid is 8:30AM – 1:00PM.

The American Citizen Services Unit can normally issue emergency passports the same day.

If you consider your case an emergency, you may come to the embassy from 08:30 to 13:00 without an appointment. An emergency being the loss/theft of an American passport, where travel must take place same day or next several days.

Unfortunately, emergency passports cannot be issued after-hours, on weekends or holidays.

The Consular Agencies in Spain are not authorized to issue Emergency Passports, so additional time will be needed for processing a passport application if you apply at one of the five Consular Agencies in Spain outside of Madrid.

2. Lost or stolen passports

Those wishing to replace lost, stolen, or damaged passports must make an appointment.

What to take with you:

  • You will need to present both photo identification and proof of U.S. citizenship.
  • If you have reported the theft to the local police, please bring the police report (denuncia) when you come to apply for the replacement passport.
  • You will need to fill out form DS-11 Application for a U.S. Passport, and DS-64 Statement Regarding Lost or Stolen Passport. They will be given to you once you are there.
  • Three pictures. Since not all the pictures are valid for this, they recommend that you take them inside of the Embassy. It costs approximately 4 €.
  • To get the new passport costs approximately $ 110 (or the equivalent in euros) that has to be paid with your credit card.
  • If you are going to be in Spain at least for two more weeks after getting the new passport, they will send the original passport to USAC office in San Sebastian. In this case, you will have to give them our address:

USAC

Centro Elbira Zipitria

Universidad del Pais Vasco

Paseo de Ondarreta 18

20018 Donostia-San Sebastian

España

3. How to get to Madrid

  1. The best option is to take a bus with Alsa company. There is one at 00:30 that arrives in Madrid at «Avenida de America» aprox at 7:45 am. You need to buy the ticket in advance. You can do it on line in www.alsa.es or you can buy it at Alsa ticket desk located at the bus station in «Paseo Federico García Lorca 1».
  2. The American Embassy  is located in “c/ Serrano 75” and  it’s open from 8:30 to 13:00.

embajada

  1. It’s best to take a taxi from the “Avenida de America” bus station in Madrid and go directly to the embassy. There will be several lines so, ask for one that corresponds to “lost passport”.

4.   To get back from Madrid to San Sebastian, check the schedule in www.alsa.es

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